SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of shopop (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://shopop.online
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
SAFE SHOPPING
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
FREE SHIPPING
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
FREE RETURNS
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
NEW ARRIVALS
Brand new products are available on a regular basis.
PRICE PROMISE
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.
EASY TRACKING
Check your order status online. As easy as that!
The Lights look good. The delivery was fast. Good communication with the seller. Will definitely order here more often.
I have to try it, but it looks resistant and perfect
It is a pass, 3 lighting modes, fixed, 25 seconds and movement, very elegant and easy to install, I recommend for anywhere in the House, in fact I have ordered 2 of 50cm and I have to think a lot where to put the other!!! It is one of those items that end up being essential sooner or later.
Good thing, that despite the carelessness in delivery the product was not damaged.
Complies with the size indicated good quality material battery hard enough motion sensor is sensitive wine well packed is the third what I buy
Waiting for it. Arrived in a short time, yes very small. I will buy another seller. I recommend it when 100% your VIRTUAL store and your product
Good lighting, properly adheres with the magnet, rechargeable by USB Type c
The package is torn, but the lamas are whole, the lamps are excellent, I recommend, they shine well. Cable is Taip si, short but charge.
My lamp came, the quality is good. With motion sensor
Cool lamp, glowing, I will try further to move. Delivery fast enough, about 10 -14 days to Ukraine. I think if everything is good, I will order more
Shipping very fast, everything is OK, as in the description, I have already ordered this lamp but bigger size. I recommend the Shop and the Seller
The luminaire has a very good sensitivity in the presence sensor. Also looks well built and will be quite useful in everyday life.
Very good the product. Arrived pretty quick. I liked it. I recommend
Arrived in Kiev in 14 days by delivery of new mail. I order this seller for the third time and for the third time successfully. Item as described. The seller sent the goods quickly. Seller recommend
Good night Item as the ad I liked it very much works perfectly, I also loved the. Presence system that connects when moving Very useful Thank you very much and great sales👍🏻👍🏻👍🏻
Order received before the estimated time. In the absence of trying it and seeing if it works perfectly. Not a powerful light, but for the price, it's fine. Light for any place in the house and very useful for at night.
Arrived within the scheduled deadline .... it's working perfectly .... Very good this lamp .... Presence Sensor Working .... seller dispatched fast
Reliable seller product corresponds to the description, very convenient and useful in cas of power outage. Fast delivery I thank the seller and his product I recommend that other customers buy from his shop. Note 5/5.
The product arrived within the scheduled delivery time, all right according to the announcement, I like the quality, I recommend
It arrived well without any breakage. There are also two magnets and iron plates. c type charging hole. It's right in the color of the LED. How to operate is written in the box In any case, I take a picture with Papago and put it up. Charging is good and working well.
The price is good. One-time-pressed LED light, long-pressed more than 2 seconds in this state, adjust the brightness Press twice (same as once pressed) Three times pressing human body detection sensor works (about 60cm distance) Off when pressed four times. ^ ^ Have a lively day.
Good price-performance ratio, good for normal use, with 4 self-adhesive magnets and charging cable
The quality is good, it is not the first time I have taken. 3 weeks delivery this time. Button clamping brightness, two glow modes-constant glow and motion sensor. The sensor is triggered by the exception when it is dark or dusk, it does not work by light and this is very good. Thanks to this approach, the battery is saved and I charge it once a month! Put in the corridor and in the bathroom! Helps out very much at night! No need to walk with a flashlight... The sensor works out with a bang! Or on the nail or on the magnet (included). I'll take more to my kitchen and mother-in-law in a private house! A good thing! I took the first such a year ago-they work without problems. I recommend the seller and his product.
Super recommend in 10 days came to Ukraine to shine good
She jilted 21.06, and made the 3.07. To bring a yaskrao. Good reagent on the RUH